Product Related:

    • What are the ingredients in your products?

All our products harness the power of nature with 100% natural and organic ingredients! We tailor blends to your unique needs, gently nourishing even the most sensitive skin. Skip harsh chemicals and synthetics - contact our experts for a personalized consultation and unleash your skin's natural glow!

    • Do you offer products for my specific skin type/concern?

We've got you covered, no matter your skin's story! While our range tackles most common concerns, we take things a step further with bespoke products crafted just for you. Got sensitive skin or unique needs? Our experts create personalized solutions – just reach out and we'll unlock your skin's radiant potential!

    • What if I'm not sure which product is right for me?

No worries! We're here to navigate. Our diverse range covers most concerns, but finding the perfect match is a journey. That's why we offer personalized consultations! Just share your skin's story - from sensitivities to goals - and our experts will curate a tailored solution to unlock your radiant glow. Let's find your perfect product in natural skincare, together! Please email us

    • Do you offer samples or trial sizes?

Yes, we do. You can receive upto 2 free samples. The only cost you will need to cover is the shipping. Please email us here. 

    • What are the benefits of using your products?

Our formulas transcend the ordinary. We harness nature's potent botanicals, scientifically blended for results you can see and feel. Our skin-loving products embrace natural ingredients and are packed with vitamins, antioxidants, and gentle healing powers. Expect radiant clarity, visible improvements in texture and tone, all without compromising on science-backed efficacy. 

    • Are your products cruelty-free and free from Sulfates, Fragrances,  Phthalates, Formaldehydes, Mineral Oil and any other harsh chemicals?

Yes, they are. 

    • Do your products have an expiration date?

Yes, they do. Each bottle indicates how long the product will last. As all of our products are natural some will need to be stored in a cool and dark area. 



    • How much does shipping cost?

We ship our products with Sendle

    • How long does shipping take?

Depending on your location. Usually it takes between 4-7 days. 

    • Do you offer free shipping?

Yes, we do on all orders over $80 (only within Australia) 

    • Where do you ship to?

Normally, Australia only. Please email us for international orders. 

    • Can I track my order?

Yes, you can do it via Sendle website. 

    • What is your return policy?

We want to make your online shopping experience as simple as possible and make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at mhallam@emoly.com.au and we will do our utmost to resolve any issue.

Please note: Only items purchased on our website can be returned to us for store credit or exchange. If you have purchased an item from a reseller, please refer to their store policies and contact them directly.

If you have skin allergies, please read the product ingredients before purchasing it. 

For damaged orders please email us within 5 days and please ensure you include photographs and or videos with your email. Our friendly Customer Service team will work with you for a successful outcome.

If you have been through these processes and still cannot locate your parcel, please email us at mhallam@emoly.com.au. If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with Sendle. Every missing package will be assigned a unique case number by Sendle and can take up to 2-4 weeks to locate.

NOTE:We do not provide a refund if you simply change your mind on an item, so please choose carefully.


    • How can I pay for my order?

By all common cards, bank transfer (please email us in advance), PayID.

    • Is your website secure?

Yes, Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify. We are very serious about securely hosting your store and have invested significant time and money to certify our solution is PCI compliant.

    • Do you offer any discounts or promotions?

We offer deals on regular basis. Also, loyal customers often get special discount codes. Lastly, we frequently put an extra gift in the shipping box. 

    • What is your customer service contact information?

You can always email us here. 

    • Where can I find out more about your company?

Please check the What We Stand For page on our website and refer to our Blogs where we talk about our Beginning

    • Can I subscribe to your newsletter for updates?

On our main page is Subscribe button. It will give you access to our natural tips and tricks.